Will there be any additional costs to use the Billing feature?
Will there be any additional costs to use the Billing feature?
No, there will be no additional subscription cost for any of the billing and proposal features. You only have to pay the standard processing fees per transaction:
Credit & Debit Cards: 2.9% + 30 cents
ACH: 1% capped at $5.00
What plans include the new Billing feature?
What plans include the new Billing feature?
The new Billing feature is available on all subscription plans: Solo, Team, and Scale.
Is the Billing feature available to customers outside of the United States?
Is the Billing feature available to customers outside of the United States?
Currently, the Billing feature is only available to customers based in the United States.
How do I get started with Billing?
How do I get started with Billing?
To get started with Billing, please visit our setup guide:
Do you have tutorials on the new billing feature?
Do you have tutorials on the new billing feature?
Yes, we have tutorials available. Learn more about the new Billing feature here:
What is the merchant application (KYB verification) process and how long does it take?
What is the merchant application (KYB verification) process and how long does it take?
The application review process is a required “Know Your Business” (KYB) process to identify and verify the identity of customers in order to prevent financial crimes such as money laundering and terrorism financing. The approval process is fairly instant but there may be instances where it can take up to 72 hours for verification.
Sometimes additional information is needed to approve the application:
Data mismatch (e.g. the business legal name cannot be tied to the tax ID provided)
Business entity verification (i.e. we were unable to confirm that the business is a registered entity)
Enhanced verification (e.g. the business volume or business type warrants additional review).
Our payments team will reach out in the event additional information is needed.
Who do I contact about my merchant application?
Who do I contact about my merchant application?
If you have questions about your merchant application, please reach out to our support team by initiating a chat. They will be happy to assist you with your application status.
Do I need to connect to QBO to use the new Billing feature?
Do I need to connect to QBO to use the new Billing feature?
No, connecting to QuickBooks Online (QBO) is not required to use the Billing feature. You can use it independently within Financial Cents.
What payment methods can my clients use?
What payment methods can my clients use?
Your clients can pay using credit and debit cards or through ACH bank transfers (direct bank deposits). This gives them flexible options to conveniently settle their invoices.
Is my clients' payment information secure?
Is my clients' payment information secure?
We leverage a third party payment provider to securely collect sensitive data and to keep our network out of PCI scope when processing your transactions. Our provider is held to the highest standard of security and is annually audited under SOC2 and PCI-DSS programs for compliance.
Can I send invoices in different currencies?
Can I send invoices in different currencies?
At the moment, only USD is supported for sending invoices.
Can I migrate existing invoices and payment methods from another system?
Can I migrate existing invoices and payment methods from another system?
Schedule a call with our payments team. They can help you get started by:
Giving you an overview of the billing platform
Migrating your invoices
Migrating your payment methods
You can book a call with our payments team here.
What should I do if a payment fails or is declined?
What should I do if a payment fails or is declined?
If a payment fails or is declined, you can view the reason by following these steps:
Navigate to the invoice where the payment failed.
Scroll to the bottom of the page to the Payments section.
Locate the failed payment attempt.
You will see the reason why the payment failed.
You can take appropriate action, such as contacting your client or retrying the payment.
How can I provide feedback or report an issue with the billing feature?
How can I provide feedback or report an issue with the billing feature?
For the beta phase of the new Billing feature, we will be hosting a weekly group call to get feedback on how we can improve billing. Register here.
You can also reach out to our support team by initiating a chat, and they will be able to help with questions about the new billing feature.