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Issues with previewing PDF files in Google Chrome or MS Edge

Resolve issues when previewing PDF documents in the portal in your Chrome or Edge browser

Updated over a year ago

This article will walk you through the steps to resolve the error below when trying to preview PDF files in the portal:

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How to Resolve for Google Chrome

  1. In Chrome, click the three dots on the top right of your browser and click Settings towards the bottom of the menu.

  2. On the left-hand menu, click Privacy and Security.

  3. Click Site Settings at the bottom.

  4. Scroll down and select Additional Content settings.

  5. Select PDF documents.

  6. Change the default behavior to Open PDFs in Chrome.

  7. Refresh the page and try opening a PDF file again.
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How to Resolve for Microsoft Edge

  1. In Edge, click the three dots on the top right corner of your browser.

  2. Click Settings towards the bottom of the menu.

  3. Click Cookies and Site Permissions on the left-hand menu.

  4. Scroll down and click on PDF Documents

  5. Turn off the option that says Always download PDF files

  6. Refresh Financial Cents and try opening a PDF file again.

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